Terms of Service

Effective Date: April 8, 2026  |  Last Updated: April 8, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website located at lucespizza.top (the "Website") and all associated food services offered therein.

By visiting, browsing, registering an account on, or placing an order through our Website, you expressly agree to these Terms in their entirety. This agreement applies to all visitors, registered users, customers, and any other persons who access or use the Website or our services in any manner.

If you are accessing or using our Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the agreement of such entity. In that case, "you" and "your" will also refer to that entity.

These Terms are entered into as of the date you first access or use our services. Your continued use of our Website and services following the posting of any modifications to these Terms constitutes your acceptance of those modifications.

2. Company Information

The Website and associated food ordering and delivery services are operated by:

3. Description of Services

Pizza Luce provides the following products and services through the Website:

• Online Food Ordering: Customers may browse our menu, customize their orders, and place orders for food items including but not limited to pizzas, appetizers, salads, beverages, desserts, and other menu offerings through our Website.
• Delivery Services: We offer food delivery services to qualifying addresses within our defined delivery zones. Delivery availability, hours, and geographic coverage are subject to change without prior notice.
• Carryout/Pickup Services: Customers may place orders online for in-store pickup at our designated location(s).
• Catering Services: Where available, we may offer catering packages for events, parties, and group orders, subject to separate terms and advance arrangements.
• Promotional Offers and Loyalty Programs: From time to time, we may offer special deals, discount codes, promotions, or loyalty reward programs. Such offers are governed by their own specific terms and conditions, in addition to these Terms.
• Account Registration: Users may create a personal account on our Website to manage orders, save preferences, and track order history.
• Customer Support: We provide customer support via email and other contact methods to assist with order-related inquiries, complaints, and general questions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food items are subject to availability. Menu items, prices, ingredients, and nutritional information may change at any time. We make reasonable efforts to keep our Website accurate and up to date, but we do not guarantee that all information displayed on the Website reflects current availability or pricing at any given time.

4. Eligibility and User Obligations

4.1 Eligibility

To use our Website and services, you must:

• Be at least eighteen (18) years of age, or the age of majority in your state or jurisdiction, whichever is greater;
• Have the legal capacity to enter into a binding contract under applicable United States law;
• Not be barred from receiving services under applicable laws or regulations of the United States or any applicable state.

By using our Website, you represent and warrant that you meet all of the above eligibility requirements. If you are under 18 years of age, you may only use our Website under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.

4.2 Account Registration

If you create an account on our Website, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials;
• Accept all responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

4.3 User Obligations

As a user of our Website and services, you agree to:

• Use the Website and services only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information when placing orders, including delivery addresses and contact details;
• Ensure that someone is available at the delivery address to receive your order at the estimated delivery time;
• Pay all charges incurred in connection with your orders, including applicable taxes and delivery fees;
• Comply with all applicable federal, state, and local laws in connection with your use of our services.

5. Prohibited Activities

You agree that you will not, under any circumstances, engage in any of the following activities while using our Website or services:

• Use the Website for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation;
• Attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of our servers;
• Use any automated means, including bots, scrapers, crawlers, spiders, or other tools to access, monitor, or copy our Website or its content without our prior written consent;
• Submit false, misleading, or fraudulent orders or information;
• Impersonate any person or entity, including any of our employees or representatives;
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website;
• Upload or transmit any viruses, malware, Trojan horses, or other harmful, disruptive, or destructive files or code;
• Attempt to circumvent any content-filtering techniques or security measures we employ;
• Use our Website to solicit, advertise, or promote any third-party products or services without our express written permission;
• Engage in any action that imposes an unreasonable or disproportionately large load on our infrastructure or interferes with the proper functioning of the Website;
• Harvest or collect personal information of other users without their consent;
• Post, transmit, or distribute any content that is defamatory, obscene, offensive, or otherwise objectionable;
• Attempt to reverse-engineer, decompile, or disassemble any software or other products or processes accessible through the Website;
• Place fraudulent chargebacks or dispute legitimate charges for orders that were properly fulfilled.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including reporting such users to law enforcement authorities.

6. Orders, Payments, and Pricing

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items you have selected at the prices listed. We reserve the right to accept or decline any order at our sole discretion. An order confirmation sent to your provided email address constitutes our acceptance of your order and forms a binding contract between you and Pizza Luce.

Please review your order carefully before submitting, as modifications or cancellations may not be possible once an order has been confirmed and entered into preparation. If you need to modify or cancel an order, please contact us immediately at [email protected], and we will make commercially reasonable efforts to accommodate your request.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales taxes as required by federal, state, and local law. Prices are subject to change without notice. In the event of a pricing error on our Website, we reserve the right to cancel orders placed at incorrect prices and notify you accordingly.

6.3 Payment

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By submitting your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will be responsible for all charges incurred by your use of such payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store complete credit card information on our servers. By using our payment services, you also agree to the terms and conditions of our payment processing partners.

6.4 Delivery Fees and Minimum Orders

Delivery fees and minimum order requirements, where applicable, will be clearly displayed at checkout before you confirm your order. These fees are subject to change at our discretion.

6.5 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• If your order has not yet been prepared, you may request a full cancellation and refund by contacting us promptly;
• If your order was incorrect, damaged, or of unsatisfactory quality due to our error, we will offer a replacement, credit, or refund at our discretion;
• Refunds will be processed to the original payment method within a reasonable time frame, subject to your bank or payment provider's processing times;
• We do not offer refunds for orders that were correctly prepared and delivered in accordance with your specifications but were unsatisfactory due to your personal taste preferences.

7. Intellectual Property Rights

All content, materials, and elements available on or through the Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and "look and feel" of the Website (collectively, the "Content"), are the exclusive property of Pizza Luce or our content suppliers and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and other applicable laws.

The Pizza Luce name, logo, and all related product and service names, design marks, and slogans are trademarks or trade names of Pizza Luce. You may not use any of these marks without our prior written consent. All other trademarks referenced on our Website are the property of their respective owners.

7.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with ordering food from Pizza Luce. This license does not include the right to:

• Reproduce, distribute, display, sell, or otherwise exploit any Content for commercial purposes;
• Modify or create derivative works based upon the Content;
• Use data mining, robots, or similar data gathering or extraction tools;
• Frame or utilize framing techniques to enclose any portion of the Website;
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices on the Website.

Any use of the Website or Content other than as specifically authorized herein is strictly prohibited and will terminate the license granted above.

7.2 User-Generated Content

If you submit any content to our Website, including reviews, comments, feedback, photographs, or other materials ("User Content"), you grant Pizza Luce a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license, and that your User Content does not violate any third-party rights or applicable laws.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• ANY WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, ALLERGEN INFORMATION, OR PRICING;
• ANY WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We make no warranty or representation regarding the results that may be obtained from using the Website or services, or that the Website will meet your requirements or expectations.

Allergen and Dietary Information: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from any specific allergen. Cross-contamination may occur during food preparation. If you have a food allergy or dietary restriction, it is your responsibility to notify us prior to placing your order and to make independent inquiries to satisfy yourself as to the suitability of our products for your dietary needs. Pizza Luce shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our products.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT;
• ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT, GOODS, OR SERVICES OBTAINED THROUGH OUR WEBSITE.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER STATE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, affiliates, contractors, suppliers, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorneys' fees and court costs) arising from or related to:

• Your access to or use of the Website or services;
• Your violation of any provision of these Terms;
• Your violation of any third-party rights, including any intellectual property, privacy, or proprietary right;
• Your violation of any applicable federal, state, or local law or regulation;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraud.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses.

11. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in connection with your use of our Website and services. By using our Website, you consent to our collection and use of your personal information as described in our Privacy Policy.

We are committed to complying with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to the extent applicable to our operations, as well as the Federal Trade Commission Act (FTC Act) and other applicable federal and state privacy regulations.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or the products or services offered therein. If you access a third-party website through a link on our Website, you do so at your own risk and subject to the terms and conditions of that website.

We encourage you to review the privacy policies and terms of service of any third-party websites you visit. Our Privacy Policy and these Terms apply only to our Website and services.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Website or services, shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to its conflict of law provisions.

To the extent any dispute is not subject to arbitration as provided below, you and Pizza Luce agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the United States for the purpose of litigating any such claims. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

These Terms shall be interpreted in accordance with the laws of the United States, including applicable consumer protection statutes enforced by the Federal Trade Commission (FTC) under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and where applicable, the Uniform Commercial Code (UCC) as adopted by the relevant state, and any other applicable federal laws governing online commerce, electronic transactions, and food safety.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Pizza Luce at [email protected] and provide a written description of the dispute, the relevant facts, and the relief you are seeking. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution as described below.

14.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AND EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) CONSUMER ARBITRATION RULES, WHICH ARE INCORPORATED HEREIN BY REFERENCE.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitration shall be administered on an individual basis only.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Further, unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exception for Injunctive Relief

Notwithstanding the foregoing, Pizza Luce reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Website or services. Pizza Luce reserves the right, in its sole discretion, to:

• Suspend or terminate your access to the Website and services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms;
• Refuse service to any person or entity at any time for any reason;
• Discontinue or modify any aspect of the Website or services at any time.

Upon termination of your access, your right to use the Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

16. Changes to These Terms

Pizza Luce reserves the right to revise, amend, or update these Terms of Service at any time and in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the event of material changes, we may also provide additional notice, such as sending an email to the address associated with your account or displaying a prominent notice on our Website.

Your continued use of the Website or services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using our Website and services. It is your responsibility to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by the invalidity or unenforceability of any such provision.

The parties agree that the invalidity or unenforceability of any specific provision shall not affect the validity or enforceability of the remainder of these Terms as a whole, and that it was their intent that these Terms remain operative to the fullest extent possible.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or guidelines incorporated by reference herein, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services, and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Pizza Luce with respect to the Website and services.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by Pizza Luce of any provision of these Terms in any instance shall not be deemed a waiver of such provision in the future or of any other provision in any instance.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, fire, flood, severe weather, power outages, labor strikes, supply chain disruptions, or failures of third-party service providers. In such events, our obligations shall be suspended for the duration of the force majeure event.

20. Electronic Communications and Notices

By using our Website and services, you consent to receiving electronic communications from us, including but not limited to order confirmations, receipts, promotional emails (where you have opted in), and notices of changes to our policies. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

For the purposes of these Terms, notices to Pizza Luce shall be sent to [email protected]. Notices to you shall be sent to the email address associated with your account or the email address you provided when placing an order.

21. Accessibility

Pizza Luce is committed to ensuring that our Website is accessible to all users, including persons with disabilities, in accordance with applicable provisions of the Americans with Disabilities Act (ADA) and other relevant accessibility standards. If you experience any difficulty accessing our Website or any of its features, please contact us at [email protected] and we will make reasonable efforts to provide you with access to the information or services you need.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, our services, or any aspect of your experience with Pizza Luce, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within two (2) business days. For urgent order-related matters, please contact us as promptly as possible, as we may not be able to modify or cancel orders once they have entered preparation.